プライバシーポリシー
This Privacy Policy describes how INART, operating under the INART brand (“INART,” “we,” “us,” or “our”), collects, uses, discloses, and protects your personal information when you visit, use, or make a purchase from https://inart.studio (the “Site”), contact us, create an account, subscribe to our communications, participate in our rewards program, or otherwise use our services (collectively, the “Services”).
For the purposes of applicable data protection laws, the data controller of your personal information is:
[PURPLE PLANET PTE. LTD.]
Email: customerservice@inart.studio
Telephone: +852 90476277
If a different INART entity is responsible for processing personal information in your country or region, we will identify that entity where required by applicable law.
For all privacy-related enquiries, please contact us at customerservice@inart.studio.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with the Services, we may collect the following categories of personal information.
1.1 Information You Provide Directly
This may include:
1. Contact information: name, email address, phone number, shipping and billing address
2. Account information: account credentials, profile preferences
3. Billing and transaction information: purchase history, payment method details
(payment card numbers are processed by our payment providers;)
4. Communications: messages, reviews, customer service requests, and other content you submit through the Services
5. Marketing preferences: your choices regarding marketing communications and advertising
6. Rewards program activity: points, redemptions, wishlist activity
1.2 Information Collected Automatically
When you use the Site, we and our service providers may automatically collect:
1. IP address
2. Browser and device information (type, version, language)
3. Device identifiers
4. Cookie identifiers
5. Pages viewed and links clicked
6. Referring website or marketing source
7. Date, time and duration of visits
8. Approximate location derived from your IP address
9. Shopping cart and checkout activity
10. Information about how you interact with our emails and advertisements
11. Diagnostic, performance and security information
2. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
1. Operate, maintain and improve the Site and Services
2. Create and manage customer accounts
3. Process purchases, pre-orders, deposits, balance payments, cancellations, returns and refunds
4. Confirm orders and provide order, production and shipping updates
5. Arrange warehousing, customs processing, delivery and after-sales support
6. Administer rewards, wishlists, reviews, events and promotional campaigns
7. Respond to customer service requests and other communications
8. Personalize products, content and recommendations
9. Send marketing communications where permitted by law
10. Deliver or measure interest-based advertising, subject to applicable consent and opt-out requirements
11. Detect and prevent fraud, abuse, security incidents and illegal activity
12. Protect our customers, business, systems and legal rights
13. Comply with tax, accounting, consumer protection and other legal obligations
14. Establish, exercise or defend legal claims
15. Complete a merger, acquisition, restructuring or other business transaction
3. LEGAL BASES FOR PROCESSING
Where the GDPR, UK GDPR or similar laws apply, we process personal information under one or more of the following legal bases:
Performance of a contract: to process and deliver your order, manage your account and provide the services you request.
Legal obligations: to comply with tax, accounting, consumer protection, product safety and other legal requirements.
Legitimate interests: to operate and improve our business, secure the Services, prevent fraud, provide customer support and understand Site performance, where those interests are not overridden by your rights.
Consent: for certain marketing, advertising, analytics, cookies or other processing where consent is required.
Legal claims and vital interests: where necessary to protect a person’s safety or to establish, exercise or defend legal claims.
You may withdraw your consent at any time. Withdrawal does not affect processing carried out before consent was withdrawn.
4. COOKIES AND TRACKING TECHNOLOGIES
We and our service providers use cookies, pixels, tags, software development tools and similar technologies. These technologies may be used to:
1. Keep the Site and checkout functioning
2. Remember your account, cart and preferences
3. Prevent fraud and maintain security
4. Measure traffic and Site performance
5. Understand customer behaviour
6. Personalize content
7. Deliver and measure advertising
Cookies may be classified as:
1. Strictly Necessary Cookies: essential for the Site to function (e.g., shopping cart, checkout, security)
2. Functional Cookies: remember your preferences (e.g., language, region)
3. Analytics Cookies: collect information about how visitors use the Site (e.g., Google Analytics)
4. Advertising Cookies: deliver and measure interest-based advertising (e.g., Google Ads)
Where required by law, non-essential cookies will not be activated until you provide consent.
You can review or change your choices through the Cookie Preferences link or cookie banner available on the Site. You may also control cookies through your browser settings. Blocking certain cookies may affect the availability or operation of some Site features.
5. MARKETING COMMUNICATIONS
If you subscribe to our communications or if applicable law otherwise permits, we may send you information about INART products, releases, events and offers.
You can unsubscribe at any time by:
1. Clicking the unsubscribe link in a marketing email
2. Adjusting your account or communication preferences
3. Contacting us at customerservice@inart.studio
Even if you unsubscribe from marketing, we may still send non-marketing communications relating to your account, orders, payments, product safety or customer service requests.
6. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to the following categories of recipients where necessary:
6.1 Shopify
Our store is hosted by Shopify. Shopify processes information needed to provide the ecommerce platform, checkout, account, analytics and related services. You can learn more in the Shopify Privacy Policy at https://www.shopify.com/legal/privacy.
6.2 Payment Providers
Payment information is processed by authorized payment providers, which may include Shopify Payments, PayPal, Reach/GoInterPay or other payment options displayed at checkout.
We do not directly store complete payment-card numbers. Payment providers process payment information according to their own privacy policies and security requirements.
6.3 Operational Service Providers
We may use service providers for:
1. Website hosting and technical support
2. Warehousing and order fulfilment
3. International shipping and delivery
4. Customer service
5. Email delivery and marketing
6. Reviews, loyalty programs and wishlists
7. Event and ticket management
8. Fraud prevention and cybersecurity
9. Accounting, tax, legal and compliance services
6.4 Analytics and Advertising Partners
Subject to applicable consent and opt-out requirements, we may work with services such as:
1. Google Analytics and Google Ads
2. Meta/Facebook
3. Microsoft Clarity
4. Pinterest
5. Mailchimp
6. Other advertising and measurement providers used on the Site
These providers may use cookies or similar technologies to collect information about your activity on the Site and, in some cases, across other websites or services.
6.5 Legal and Business Disclosures
We may disclose information:
1. To comply with applicable law, a court order or a valid government request
2. To prevent fraud or protect the rights, property or safety of INART, our customers or others
3. In connection with a merger, acquisition, financing, restructuring, sale of assets or similar business transaction
4. With your direction or consent
We require service providers to process personal information only for authorized purposes and to provide appropriate protection.
7. SALE OR SHARING OF PERSONAL INFORMATION
We do not sell consumers' personal information.
If our practices change in the future, we will update this section and provide the required notices and opt-out mechanisms.
8. INTERNATIONAL DATA TRANSFERS
INART operates internationally. Your personal information may be processed in countries or regions outside your country of residence, including Singapore, the United States, the European Economic Area (EEA), the United Kingdom, and other countries where INART group companies and our service providers operate. These locations may have different data protection laws.
Where required by applicable law, we use appropriate safeguards to protect personal information transferred internationally.
9. DATA RETENTION
We retain personal information only for as long as necessary to provide the Services, meet legal and business requirements, resolve disputes and protect our legal rights. When no longer required, personal information will be deleted, anonymized or securely disposed of, unless further retention is required by law.
10. DATA SECURITY
We use reasonable technical, administrative and organizational measures designed to protect personal information against accidental loss, unauthorized access, misuse, alteration and disclosure.
However, no electronic transmission or storage system is completely secure. We cannot guarantee absolute security, and you are responsible for protecting your account credentials and notifying us if you suspect unauthorized account access.
In the event of a personal data breach, we will notify affected individuals and relevant regulatory authorities where required by applicable law.
11. YOUR PRIVACY RIGHTS
Depending on applicable law, you may have the following rights regarding your personal information :
11.1 Rights Under the GDPR (EEA, UK, and Other Applicable Jurisdictions)
1. Right of access: request a copy of your personal data
2. Right to rectification: correct inaccurate or incomplete data
3. Right to erasure (“right to be forgotten”): request deletion of your data
4. Right to restriction of processing: limit how we use your data
11.2 Rights Under the CCPA/CPRA (California, U.S.)
1. Right to know: the categories and specific pieces of personal information we collect, the sources, purposes, and categories of third parties with whom we share
2. Right to delete: request deletion of your personal information
3. Right to correct: request correction of inaccurate personal information
4. Right to opt out: opt out of the sale or sharing of your personal information (we do not sell or share your data)
5. If we deny your request, you may appeal our decision by contacting customerservice@inart.studio with “Privacy Appeal” in the subject line.
11.3 Rights Under Other U.S. State Privacy Laws
If you reside in Virginia, Colorado, Connecticut, Texas, Oregon, Montana, or another U.S. state with applicable privacy laws, you may have additional rights including the right to access, correct, delete, and opt out of certain processing of your personal information
11.4 Rights Under the Singapore PDPA
Under the PDPA, you may:
1. Request access to your personal data held by us
2. Request correction of any error or omission in your personal data
3. Withdraw consent for the collection, use or disclosure of your personal data
11.5 How to Exercise Your Rights
To exercise any of your rights, contact us at:
Email: customerservice@inart.studio
Telephone: +852 90476277
Please include “Privacy Request” in the subject line. We may verify your identity before processing your request. We will not discriminate against you for exercising your applicable privacy rights.
12. AUTOMATED DECISION-MAKING AND PROFILING
We do not use automated decision-making or profiling to make decisions that produce legal or similarly significant effects on you. We may use algorithms to personalize product recommendations and content, but these do not produce legal or similarly significant effects.
13. CHILDREN’S PRIVACY
The Services are intended for a general adult audience and are not directed to children.
We do not knowingly collect personal information from children below the minimum age established by applicable law.
If you believe a child has provided us with personal information without appropriate authorization, please contact us at customerservice@inart.studio. We will take reasonable steps to delete the information where required.
14. THIRD-PARTY LINKS
The Site may contain links to third-party websites, social media features, or other services that we do not control. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of third-party websites.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time and will revise the “Last updated” date when changes are made. If we make material changes to our privacy practices, we will notify you through the Site or by email where required by law. We encourage you to review this Privacy Policy periodically.
16. CONTACT US
If you have questions, concerns or requests relating to this Privacy Policy or our processing of personal information, please contact us:
Email: customerservice@inart.studio
Telephone: +852 90476277